POLICIES
Refunds and returns
Last updated 28/09/2026
The short version
- Every print is made to order, so I don’t accept change of mind returns.
- If your print arrives damaged, faulty or isn’t what you ordered, I’ll replace it or refund you.
- Just email me within 7 days of delivery with a photo of the print and the packaging.
Made to order
Each print is produced for you after you order it. Because of that, I can’t accept returns or give refunds if you change your mind, pick the wrong size, or no longer want the print. Please check the size and details before you place your order.
Damaged, faulty or wrong item
I pack every print carefully, but things occasionally go wrong in the post. If your print arrives damaged, has a printing fault, or isn’t the image or size you ordered, I’ll make it right.
What to do:
- Email me within 7 days of delivery
- Include your order number
- Attach clear photos of the print and the packaging it arrived in
Once I’ve had a look, I’ll send a free replacement or give you a full refund. You won’t need to post the damaged print back unless I ask for it, and if I do, I’ll cover the cost.
Lost in the post
If your tracking hasn’t updated for 5 business days or it shows delivered but you don’t have it, get in touch. I’ll chase it with the courier and, if it’s lost, send a replacement or refund.
Cancelling an order
Changed your mind straight after ordering? Email me within 24 hours. If your print hasn’t gone into production yet, I’ll cancel the order and refund you in full. After that, the order can’t be cancelled.
How refunds are paid
Approved refunds go back to your original payment method within 5 to 10 business days. Afterpay orders are refunded through Afterpay, which adjusts or refunds your instalments.
Image licences
Digital licences are non-refundable once the file has been delivered. If the file is faulty or isn’t the image you licensed, I’ll replace it.
Your consumer rights
Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major problem, you’re entitled to a replacement or refund.
Questions?
Email me at hello@shotbyaled.com and I’ll get back to you within 2 business days.